FAQS
You Asked, We Answered
WHAT IS YOUR RETURN POLICY?
1. This policy sets out the returns policy for goods or services purchased through the online store operated by Bay Interiors.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
4. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.
5. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
6. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item.
7. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not.
8. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
9. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
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DO YOU SELL GIFT CARDS?
At the moment, we do not offer gift cards
DISCOUNT CODES
We will, at times, offer discount codes to be used on our site, meaning you get even more value for your money!
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The following terms and conditions will apply:
1. Discount codes are only to be used where the individual customer has been the sole recipient of the code.
2. Discount codes are subject to availability and may be withdrawn at any time.
3. Discount codes will be for the % stated, when the minimum £ spent has been reached, this must be in one transaction.
4. Where a discount code has been used, any returned items will be subject to a deduction of the discount applied in the refund. For example, if you have received 10% off your basket, your refund amount will be inclusive of the discount applied.
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